Everything you need to know
How do I choose the right size?
Each product includes a detailed size guide to help you find the ideal fit.
For the most accurate result, we recommend measuring your dog’s neck and chest and comparing the measurements to our guide before placing your order. If you are between sizes, our team will be pleased to assist you in selecting the most suitable option.
You are always welcome to contact us for personalised guidance.
How long does shipping take?
Slovenia: 2 working days
European Union: 3–8 working days
Once your order has been shipped, you will receive a confirmation email with tracking information. Delivery times may vary slightly during peak periods.
Do you offer free shipping?
Yes.
We offer complimentary shipping on qualifying orders:
- €70 and above within Slovenia
- €90 and above within the European Union
Shipping thresholds are automatically applied at checkout.
Can I return my order?
We accept returns within 30 days of delivery.
Items must be unused, in their original condition and returned with all tags and packaging intact. Once received and inspected, your refund will be processed to the original method of payment.
For full details, please refer to our Returns & Exchanges Page or to our Returns Policy
Are Puppably pieces limited?
We release our collections in considered quantities.
This allows us to maintain consistency in quality and attention to detail while ensuring each piece reflects the standard we stand behind. Availability may therefore be limited.
Are payments secure?
All transactions are encrypted and processed through secure payment gateways to ensure the protection of your personal and financial information. Puppably does not store your payment details.
Is VAT included in the price?
Yes. All prices displayed on our website include VAT where applicable. The final amount, including taxes and any shipping fees, is clearly shown at checkout before you complete your purchase.
Which payment methods do you accept?
We accept a selection of secure and trusted payment methods for your convenience.
You may complete your purchase using major credit and debit cards, including Visa, Mastercard and American Express, as well as Apple Pay, Google Pay, PayPal, Klarna, Shop Pay and UnionPay, where available.
